Full Description

We are looking for a Quality Engineer to join our team in San Antonio, Texas. In this role, you will play a key part in ensuring product reliability and customer satisfaction by managing warranty processes and driving quality improvement initiatives. You will collaborate with cross-functional teams to analyze failures, implement corrective actions, and contribute to the continuous enhancement of our products and processes.

Responsibilities

• Administer warranty returns by conducting detailed failure analyses and utilizing investigative methods to evaluate returned parts.

• Update and manage customer warranty claims while delivering exceptional customer service.

• Support internal Quality and Engineering teams by providing technical assistance and educating users on product applications.

• Collaborate with accounting teams to ensure warranty credits are accurately applied to appropriate accounts.

• Address customer complaints and lead corrective action efforts using Global 8D methodology, influencing stakeholders such as suppliers, designers, and manufacturers.

• Process engineering changes, deviations, and warranty lab analyses to ensure quality standards are met.

• Monitor customer platforms to track warranty metrics and identify areas for improvement.

• Share insights from warranty analyses across product and customer platforms, incorporating lessons learned into new projects.

• Manage and report on Key Performance Indicators (KPIs), including warranty budgets and product return rates.

• Provide technical guidance to team members on problem-solving techniques and quality methods.

• Minimum of 5 years of experience in quality assurance, reliability systems, or technical service and warranty processes.

• Proficiency in Selenium for web browser automation and manual testing methodologies.

• Familiarity with quality assurance tools such as DFMEA, PFMEA, and Fault Tree Analysis.

• Strong knowledge of root cause failure analysis and product return rate analysis.

• Experience supporting certifications such as TS and UL.

• Ability to effectively manage customer relationships and address concerns.

• Excellent communication and organizational skills with the capacity to handle multiple tasks simultaneously.

• Knowledge of OEM processes and components engineering design.

• Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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