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Lakeshore College • Cleveland, Wisconsin, United States
Role & seniority: Testing Center Proctor / student employee; entry-level role reporting to the Testing Services Coordinator.
Stack/tools: Proctoring software/database entry; Microsoft Office (Word, Excel, PowerPoint, Outlook); basic data entry and confidentiality handling.
Administer and proctor examinations; give proper test-taking procedures.
Assist customers at the Testing Center desk; schedule/on/off-campus testing appointments.
Maintain test security and confidentiality; accurately enter scores/fees into the database and manage tester records.
High school diploma or equivalent; must be enrolled in a program with ≥6 credits per semester.
Proficiency with Microsoft Office; strong written/verbal communication.
Excellent organization, time management, and customer service skills.
Ability to adapt to new technology; attention to detail; discretion and confidentiality.
Prior testing/proctoring or front-desk customer service experience.
Familiarity with academic testing procedures and security measures.
Strong problem-solving and interpersonal skills.
Based at the Testing Center; primary duties at the front desk.
Part-time, student employment; requires ongoing enrollment of ≥6 credits; background check required.
Overview
PLEASE NOTE: Due to internal technology system conflicts, students are strongly encouraged to submit their application using their personal email address and not their Lakeshore student email address.
POSITION SUMMARY: Position reports to Testing Services Coordinator; primary duties at Testing Services desk. Responsible for providing proctoring and support services. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.
REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Responsibilities
(100%) Testing Center Coordination
Administer and proctor examinations. Assist customers/students at the Testing Center desk. Schedule and assist with on/off campus testing appointments with students and business and industry. Give proper test taking procedures. Provide visual security during testing, interpret scores/results, and accurately enter scores into database as needed. Maintain confidentiality of student test records and maintain the security of all examinations. Collect fees and maintain accurate account of testers and fees.
Qualifications
High school diploma or equivalent required. Must be enrolled in a program pursuing a minimum of six (6) credits per semester.
Knowledge, Skills, And Abilities
KNOWLEDGE
Knowledge of Lakeshore's mission, vision and strategic direction. Knowledge of planning, organizational, prioritization, and multi-tasking strategies. Understanding how to maintain effective working relationships with faculty department, peers and public.
Skills
Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.). Excellent written and verbal communication skills. Strong organizational and time management skills. Effective interpersonal skills and customer service skills. Strong critical thinking and problem-solving skills.
Abilities
Adapt quickly to new and changing technology. Perform work accurately and thoroughly, with a high level of accountability and attention to detail. Work independently, as part of a team and/or with minimal supervision. Present self in a professional, ethical, and respectful manner at all times. Use discretion and maintain a high level of confidentiality. Prioritize and manage multiple projects or tasks, maintaining deadlines. Establish and maintain effective working relationships and relate successfully with staff, students and all stakeholders.
Physical Demands/Work Environment
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment may require multi-tasking. The noise level in the work environment is usually moderate.
Condition(s) Of Employment
Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College. Student success always comes first and it is expected that the student maintains average grades while employed. Failure to do so may result in their student help position being discontinued. Students must be active and enrolled in a minimum of six (6) credits per semester and/or enrolled in an academic program.
This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.