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Inside Higher Ed • Huntsville, Texas, United States
Salary: $15 / hour
Role & seniority: Specialist I (Testing Specialist I); entry-level, part-time/hourly
Stack/tools: standard office software; testing platforms; basic troubleshooting of testing equipment; center systems
Proctor exams per policy, ensure test security, monitor sessions, handle disruptions
Front-desk duties: greet candidates, answer phones/emails, inform on policies; coordinate check-ins and appointment flow
Maintain customer-focused service, communicate policies, assist with scheduling and reporting as directed
High School diploma or GED (associate degree desirable)
Experience or familiarity with higher-education testing preferred
Strong customer service, professional communication, ability to follow procedures
Ability to work in a fast-paced environment; multi-tasking; basic tech/troubleshooting under supervision
Associate degree
Prior testing-center or proctoring experience
Knowledge of testing standards and data/reporting support
Employment type: Part-time, hourly, non-benefits eligible; up to 19 hours/week
Schedule: Rotational; occasional weekends/evenings; occasional travel to The Woodlands Center for university events
Organization: Testing Center, Division of Enrollment, Sam Houston State University (SHSU)
Requisition
202500354S
Title
Specialist I - Testing Specialist I (part-time, hourly) - 2 positions to be filled
FLSA Status
Non-Exempt
Hiring Salary
$15.00 per hour: This position is a pay grade 2. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf
This is a part-time, hourly, non-benefits eligible position working 19 hours or less per week.
Occupational Category
Technical/Para-Professional
Department
Testing Center
Division
Division of Enrollment
Open Date
11/06/2025
Open Until Filled
Yes
Educational And Experience Requirement
High School graduate or G.E.D. equivalent. Associate degree desirable. Higher-education experience in standardized and academic testing preferred.
Nature & Purpose Of Position
Provides essential front-line support to the Testing Center, assisting in both proctoring exams and front-desk operations. Working closely with the Coordinator II, this role ensures a welcoming, efficient environment for students, faculty, and community members.
Primary Responsibilities
Supports the Testing Center’s mission by proctoring exams in accordance with established policies, ensuring test security, and assisting candidates through the check-in and test-taking process. Monitors test sessions vigilantly to maintain exam integrity, addresses any disruptions professionally, and promptly reports issues to the Coordinator II or Director. Assists with front-desk responsibilities, welcoming candidates, answering phones, and providing information on Testing Center policies and procedures. Responds to basic inquiries, phone and email, in a friendly, helpful manner and refers more complex questions or issues to the Coordinator II or Director. Maintains a positive, customer-focused demeanor to ensure a supportive environment for all who interact with the Testing Center. Aids in coordinating candidate check-ins, appointment scheduling, and daily activity flow within the Center to ensure smooth operations. Assists with daily Center preparations and confirming appointments, providing flexibility and support during peak testing times. Assists in the consistent communication of Testing Center policies and procedures to candidates, faculty, and staff. Follows established guidelines for exam administration and Center operations, ensuring compliance with testing standards. Maintains awareness of any procedural updates and participates in required training to stay informed on Testing Center policies. Assists in maintaining accurate records and contributes to reporting processes as directed by the Coordinator II or Director to support data-driven decision-making. Demonstrates a friendly, professional attitude in all interactions, focused on delivering a positive experience to students, faculty, and community members. Ensures each candidate feels supported and informed, aligning with the Testing Center’s customer-first approach. Performs other related duties as assigned.
Other Specifications
Comfortable using standard office software and testing platforms, with the ability to quickly adapt to specific Testing Center systems. Capable of basic troubleshooting of testing equipment under supervision, reporting technical issues promptly to the Coordinator II. Maintains composure and efficiency in a fast-paced environment, managing multiple tasks and changing priorities smoothly. Participates in ongoing training and maintains required certifications for Testing Center operations. Occasional participation in weekend shifts and evenings required, with occasional travel to The Woodlands Center location for university events. This position requires flexibility, attention to detail, and a commitment to customer service to enhance the Center’s overall effectiveness.
The Part-Time Specialist will work on a rotational schedule up to 19 hours per week, as needed, based on Center demand and needs.
Full Time Part Time
Part Time
Quicklink
https: //shsu.peopleadmin.com/postings/45414
EEO Statement
Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code
Annual Security and Fire Safety Report
Seniority level Entry level Employment type Full-time Job function Quality Assurance Industries Online Audio and Video Media