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Planit • Taguig, Metro Manila, Philippines
Role & seniority: Service Delivery Manager (SDM), senior/lead level with 12+ years in Test Management and extensive team leadership.
Stack/tools: Quality engineering and testing tools; automation understanding (hands-on automation a nice-to-have); collaboration with offshore/onshore governance and PMO tools for resourcing and reporting.
Lead and support all delivery across projects and capabilities on the account; ensure high-quality deliverables.
Drive continuous improvements aligned to strategic roadmaps; manage stakeholder updates on progress, issues, and risks.
Collaborate with offshore/onshore management, maintain offshore governance, and increase offshore visibility; support Account Directors/Managers.
12+ years in Test Management; excellent communication.
People management to lead large teams; strong client management with service focus.
Automation experience (hands-on capability a plus); ability to manage multiple clients with quality focus.
Location & work type: Australia & New Zealand; client-facing delivery role with offshore/onshore collaboration (hybrid/onsite and offshore governance as applicable).
Where Quality Is Seen, Not Heard At Planit, quality isn’t a checkbox - it’s a craft. As part of NRI, we combine global scale with deep local expertise to deliver quality engineering and testing services you can see, trust, and measure. Our mission is simple: make every system perform flawlessly and every digital experience inspire confidence. With 1,500+ Quality Engineering specialists and delivery models that adapt to every client’s needs, Planit offers the perfect blend of reach, reliability, and innovation. The Service Delivery Manager (SDM) works in collaboration with the Account Directors, Account Managers, Onshore Managers and offshore management at Planit to lead and provide support to Delivery teams in the management of programmes and workstreams on an account.
People Management: Ability to lead and manage a large team
Client Management: Capable of handling multiple clients with strong relationship and service focus
Automation: Good understanding of automation (hands-on experience is a nice to have) Why Join NRI Planit? You’ll work with cutting-edge tools, industry-leading experts, and clients who rely on us to deliver excellence at scale. Here, you’re part of a company where quality isn’t just delivered—it’s engineered, evolved, and amplified. Your skills. Our impact. Together unstoppable. At NRI Planit, you’ll push the boundaries of quality engineering, work with brilliant minds, and see the difference your expertise makes across Australia’s top systems - fast, reliable, and intelligent. Don’t worry if you don’t meet every requirement listed - e value attitude, experience and a can-do attitude above all else, and you may just be the perfect fit for this role or another within NRI Planit. NRI Australia & New Zealand is committed to building a culturally diverse and inclusive workplace and strongly encourages applications regardless of gender, age, ethnicity, sexual orientation, or disability.