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CGI • Toronto, Ontario, Canada
Salary: C$65,000 - C$115,000 / year
Role & seniority: QA Lead with hands-on testing expertise; senior/lead level; enterprise-scale focus.
Stack/tools: Postman (API testing), Splunk and/or Argo CD (observability), SQL (data validation), JIRA & Confluence (test management, dashboards, reporting); familiarity with CI/CD and automation frameworks and Agile/Scrum/Waterfall contexts.
Define and drive quality strategy and test plans across functional, integration, API, and end-to-end testing for large-scale systems.
Design, review, and maintain test cases/scripts with traceability; lead end-to-end defect lifecycle and risk-based prioritization.
Lead and coordinate cross-functional QA (onshore/offshore), partner with PMs/engineering/business stakeholders, manage risks, dependencies, and readiness for production.
7–10+ years in software testing in enterprise and distributed systems.
Hands-on API testing with Postman; SQL for backend validation.
Experience with Splunk and/or Argo CD for log analysis; strong leadership; excellent communication and stakeholder management.
Proficiency with JIRA/Confluence; knowledge of Agile/Scrum and Waterfall; metrics/QA KPIs.
Experience with CI/CD pipelines (e.g., Argo CD, Jenkins, Git workflows); test automation frameworks (REST Assured, Playwright, Selenium).
Cloud exposure (AWS/Azure/GCP); performance/non-functional testing; regulated industry familiarity (e.g., financial services).
Position Description
This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2-3 days per week - subject to change at any time.
We are seeking a seasoned QA Lead with strong hands-on testing expertise and proven leadership in enterprise-scale environments. In this role, you will define and drive the quality strategy, lead cross-functional QA efforts, optimize tooling and processes, and ensure consistent, high-quality delivery across complex programs. You will collaborate closely with Program Managers, Engineering, and Business stakeholders to align test planning and execution with project goals and timelines.
Your future duties and responsibilities
Lead Quality Strategy & Execution: Define and maintain test strategies and test plans across functional, integration, API, and end-to-end testing for large-scale systems.
Test Design & Management: Create, review, and maintain high-quality test cases, test scripts, and traceability to requirements; ensure effective coverage and risk-based prioritization.
API Testing: Perform hands-on API testing using Postman, including test suite creation, parameterization, environment management, and automation where applicable.
Observability-Driven QA: Use Splunk and/or Argo CD insights to search, analyze, and visualize application logs to validate functionality, troubleshoot defects, and support integration and API testing.
Metrics & Continuous Improvement: Define, track, and report QA metrics (e.g., defect leakage, test coverage, cycle time, pass rate) and drive continuous improvements in QA processes, tooling, and standards.
Team Leadership: Guide, coach, and motivate cross-functional QA contributors (onshore/offshore) to deliver on scope, quality, and timelines.
SDLC Methodologies: Champion best practices across Agile/Scrum and Waterfall, ensuring the right test approaches are applied to each delivery model.
Stakeholder Collaboration: Partner with Program Managers and key stakeholders to align release scope, manage risks and dependencies, and ensure readiness for production.
Risk & Issue Management: Identify and escalate obstacles, risks, and quality concerns; drive action plans and provide regular status updates to Program Managers.
Defect Management: Oversee end-to-end defect lifecycle—triage, prioritization, root-cause analysis, and closure—with clear communication and traceability.
Data Validation: Execute back-end/database validation with SQL queries to ensure data integrity and consistency across systems.
Tooling & Governance: Utilize and administer JIRA and Confluence for test management, documentation, dashboards, and reporting.
Self-Management: Prioritize tasks in a self-guided manner; manage time effectively to meet milestones with minimal oversight.
Required Qualifications To Be Successful In This Role
Must-Have
7 - 10+ years of experience in software testing within enterprise-level IT and large-scale, distributed systems. Hands-on expertise with Postman for API testing. Practical experience using Splunk and/or Argo CD to analyze application logs in support of functional, integration, and API testing. Strong leadership skills with demonstrated ability to lead cross-functional teams, set direction, and deliver to timelines. Deep understanding of Agile/Scrum and Waterfall testing methodologies. Proven experience creating and maintaining Test Strategies, Test Cases/Scripts, and Test Reports. Experience defining, monitoring, and improving QA KPIs/metrics and processes. Proficiency in SQL for back-end/database validation. Proficiency with JIRA and Confluence (test management, dashboards, reporting). Excellent communication, stakeholder management, and status reporting skills. Strong analytical, problem-solving, and risk management capabilities. Comfortable working independently with the ability to prioritize and manage multiple streams concurrently.
Nice-to-Have
Experience with CI/CD pipelines and quality gates (e.g., integration with Argo CD, Jenkins, Git-based workflows). Familiarity with test automation frameworks (e.g., REST Assured, Playwright, Selenium) and when to apply automation vs. manual testing. Exposure to cloud platforms (AWS/Azure/GCP) and testing microservices/event-driven architectures. Knowledge of performance, reliability, and non-functional testing concepts. Financial services or other regulated industry experience.
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $65,000–$115,000. This role is an existing vacancy.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.