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Industry/Sector Not Applicable Specialism Managed Services Management Level Senior Associate Job Description & Summary At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In testing and quality assurance at PwC, you will focus on the process of evaluating a system or software application to identify any defects, errors, or gaps in its functionality. Working in this area, you will execute various test cases and scenarios to validate that the system meets the specified requirements and performs as expected. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Role: ServiceNow-Testing Engineer- Senior Associate Tower: Testing Managed Service Experience: 5 - 9 years Key Skills: ServiceNow, ATF Educational Qualification: Bachelor's degree in computer science/IT or relevant field Work Location: Bangalore, India Job Description At a Senior Associate level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution by using Data, Analytics & Insights Skills. PwC Professional skills and responsibilities for this management level include but are not limited to: Use feedback and reflection to develop self-awareness, personal strengths, and address development areas. Demonstrate critical thinking and the ability to bring order to unstructured problems. Ticket Quality and deliverables review, Status Reporting for the project. Adherence to SLAs, experience in incident management, change management and problem management. Review your work and that of others for quality, accuracy, and relevance. Know how and when to use tools available for a given situation and can explain the reasons for this choice. Seek and embrace opportunities which give exposure to different situations, environments, and perspectives. Flexible to work in stretch opportunities/assignments. Use straightforward communication, in a structured way, when influencing and connecting with others. Able to read situations and modify behavior to build quality relationships. Uphold the firm's code of ethics and business conduct. Work in a team environment that includes client interactions, workstream management, and cross-team collaboration. Good Team player. Take up cross competency work and contribute to COE activities. Escalation/Risk management. Design and drive implementation of end to end testing strategies and frameworks needed to test all the dimensions of an application platform, including functional correctness, performance, scale and security across the Project/Program covering all the workstreams/tracks. Manage creation and automation of reusable business-level tests that are easy to maintain, even when underlying features change. Work with application team to understand new features, triage and troubleshoot major defects / issues, prioritize defects, identify solutions, and determine root causes with the help of application teams, infrastructure teams, architects and developers Drive improved test coverage across application releases. Provides technical direction and support to team members in multiple geographic locations on testing approach and all aspects of automation testing to ensure industry standards and best practices are followed. Work with development, quality, DevOps and product management teams to improve efficiency and effectiveness of testing. Position Requirements: Required Skills: Primary Skill: ServiceNow ITSM, HRSD, HAM, ITOM, ITBM, CMDB, ATF, Javascript. Secondary Skill: Reporting, Selenium, Java, Cucumber, Azure devops, Git Data Analyst: Should have minimum 5 year’s hands on experience on Service Now Application like GRC/IRM, ITSM, ITBM Should have minimum 3 years’ hands on Experience on HRSD,CMDB modules. Should have minimum 3 years’ working understanding of ServiceNow ATF, Tricentis Tosca Should have the ability to understand complex business and functional requirements. Should have superior analytical skills in analyzing user, functional and technical requirements Should have ability to practical application of the Testing Concepts in day-to-day project activities. Should have ability to derive the Test Scenarios from the Business Requirements. Should have working understanding in Test Design and writing detailed test cases based on user scenarios. Should have working understanding of analyzing test execution results and the creation of appropriate test metrics. Should have working understanding of the defect management process. Should have working understanding of ServiceNow Test Management and Agile Should have working understanding of automation testing concepts and hands on ServiceNow ATF Should have working understanding of Automation execution like preparing smoke test scenarios and execution in continuous basis with each deployment Should have ability to enhance automation scripts to build a regression suite. Should have working understanding of software testing techniques and strategies. Should working understanding in Mobile Testing. Should have working understanding of the various Test Management and Defect Management tools. Should have working understanding of quality assurance and/or software development processes and methodologies, with the ability to share that knowledge with peers, and project team members. Should have excellent analytical skills and ability to solve complex problems. ways of “working smarter”, through elimination of unnecessary steps or duplication. Nice to have: Certifications in ServiceNow (CSA, ITIL, ATF), ISTQB Certification Soft Skills: Should have Exceptional written and verbal communication skills to articulate technical details effectively Strong problem-solving skills with keen attention to detail and precision. Ability to work autonomously as well as collaborate effectively within diverse teams. A proactive mindset focused on continuous improvement in quality assurance processes. Adaptability manages multiple priorities and excel in dynamic, fast-paced environments. Managed Services- ServiceNow At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Every day we are motivated and passionate about making our clients’ better. Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences. Our team of highly skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes. With PwC’s Managed Services our clients are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment. Within our ServiceNow platform, we provide support to various ServiceNow Products where we focus more on resolving and providing automated solutions to achieve quick TAT for any issues encountered. Our focus is to empower our clients to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective. As a member of our ServiceNow team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective. Travel Requirements Not Specified Job Posting End Date Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.