Role & seniority: ServiceNow AI QA professional (seniority not specified)

Stack/tools: ServiceNow platform, ATF (Automated Test Framework), JIRA, ServiceNow ticketing; Agile/Scrum environment; familiarity with AI features (Virtual Agent, Predictive Intelligence)

Top 3 responsibilities

Design, develop, and execute test plans and test cases for ServiceNow modules, workflows, and AI features
Perform functional, regression, integration, and user acceptance testing; validate AI/ML功能 (Virtual Agent, Predictive Intelligence)
Automate test cases with ATF, ensure data integrity, log defects, and track issues in JIRA/ServiceNow; collaborate with developers, BAs, and product owners; drive QA process improvements

Must-have skills

Proven QA testing experience on the ServiceNow platform
Strong understanding of ServiceNow modules, workflows, and integrations
Hands-on experience with ServiceNow ATF and test automation concepts
Knowledge of AI features within ServiceNow (preferred)
Experience with defect tracking and test management tools (JIRA, ServiceNow)
Familiarity with Agile/Scrum; strong analytical, problem-solving, and communication skills

Nice-to-haves

Deeper AI feature expertise (e.g., Virtual Agent, Predictive Intelligence) design/validation
Additional automation tooling or scripting experience

Location & work type: Location and work type not specified

Full Description

Job Summary

We are looking for a detail-oriented ServiceNow AI QA professional to ensure the quality, reliability, and performance of ServiceNow applications and AI-driven features. The role involves validating workflows, integrations, and AI capabilities while working closely with cross-functional Agile teams.

Key Responsibilities

Design, develop, and execute comprehensive test plans and test cases for ServiceNow modules, workflows, and AI features.
Perform functional, regression, integration, and user acceptance testing (UAT).
Validate AI/ML-driven functionalities such as Virtual Agent, Predictive Intelligence, and automated workflows.
Use ServiceNow ATF or other automation tools to automate test cases and ensure data integrity.
Log defects, track issues, and document test results using JIRA and ServiceNow.
Collaborate with developers, business analysts, and product owners in Agile/Scrum teams.
Contribute to continuous improvement of QA processes, standards, and best practices.

Requirement

Proven experience in QA testing for ServiceNow platform.
Strong understanding of ServiceNow modules, workflows, and integrations.
Hands-on experience with ServiceNow ATF and test automation concepts.
Knowledge of AI features within ServiceNow (e.g., Virtual Agent, Predictive Intelligence) is a plus.
Experience with defect tracking and test management tools such as JIRA and ServiceNow.
Familiarity with Agile/Scrum methodologies.
Strong analytical, problem-solving, and communication skills.

ServiceNow QA - Agentic AI