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Director/Head of QA – Quality Assurance & Testing Fulltime Bengaluru About Aezion Aezion is one of the trusted digital engineering providers in the USA and we live by the adage that our word is our bond. Our Promise is to get it right or make it right. We accomplish this by investing the effort to exceed client expectations from start to finish - architecting, designing, developing, hosting, maintaining, and supporting our clients throughout the project lifecycle. We believe that work is ministry – an expression of our values. Our goal is to honor our commitments to clients and the life energies of Aezion employees through results that transform clients into lifelong partners. Working at Aezion Aezion is a mission-driven growing company fueled by our Purpose and guided by our values Love, Dependability, Humble Confident, Diversity, Speed and Innovation. Our Purpose is why we exist. Our Values drive how we go about that existence and represent who we are. Service defines us at Aezion. Our 200+ dedicated, aligned employees pour their life energies to transform our customers into lifelong partners through service excellence. Among other perks, Aezion employees enjoy competitive health benefits, pension plans, Paid time off, generous parental leave, educational reimbursements for career development, recognition programs, and much more. . Role Overview The Director of Quality Assurance & Testing is a senior leadership role responsible for defining, executing, and continuously improving the quality strategy across all client engagements and internal platforms. This role combines hands-on technical expertise with strong people leadership, delivery accountability, and operational ownership of the QA function for the offshore Bangalore office. The individual will lead QA teams supporting global clients, ensure predictable quality outcomes, build automation-first frameworks, and act as a trusted partner to engineering, product, DevOps, and client stakeholders. Key Responsibilities Strategic Leadership & Governance Own and execute the overall QA and testing strategy across projects, products, and platforms. Establish quality governance, standards, metrics, and best practices for offshore delivery. Act as the single point of accountability for QA outcomes from the Bangalore offshore center. Align QA strategy with business goals, client SLAs, and delivery commitments. Hands-On Technical Leadership Remain actively involved in architecture decisions, automation frameworks, and complex testing challenges. Define and implement automation-first testing strategies (UI, API, integration, performance, security). Drive adoption of modern testing tools, CI/CD integration, and shift-left testing practices. Provide expert guidance on test data management, environment strategy, and release readiness. Offshore Delivery & Team Management Build, mentor, and scale high-performing QA teams across manual, automation, performance, and specialized testing. Own capacity planning, skill development, utilization, and performance management for QA teams. Establish strong offshore operating rhythm (stand-ups, reviews, retrospectives, reporting). Ensure seamless collaboration with onshore stakeholders and client teams. Client & Stakeholder Engagement Partner with clients, engineering leaders, and delivery managers to define quality expectations. Participate in client reviews, escalations, and executive discussions related to quality and delivery. Translate client requirements into clear quality plans and measurable outcomes. Build trust through transparency, proactive risk management, and consistent delivery excellence. Process, Metrics & Continuous Improvement Define and track quality KPIs (defect leakage, automation coverage, test effectiveness, cycle time). Drive continuous improvement initiatives to reduce defects, improve release velocity, and enhance customer satisfaction. Conduct root-cause analysis and implement corrective and preventive actions. Ensure compliance with security, regulatory, and industry standards as applicable. Required Qualifications Experience 15+ years of experience in Quality Assurance & Testing. 5+ years in a senior leadership role (Director / Head of QA / QA Practice Lead). Proven experience managing offshore QA teams in India for global clients, preferably Bangalore. Strong background in services, product engineering, or digital transformation environments. Technical Expertise