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Cognizant • Charlotte, North Carolina, United States
Role & seniority: Senior QA Program Manager with 15+ years in testing; 10+ years in program/project management; strong leadership in QA processes and full project lifecycle.
Stack/tools: deep expertise in test planning/strategy, testing methodologies, test automation, and data strategy; experience aligning with CIO/Quality Engineering leadership; P&C Claims domain knowledge (commercial underwriting/claims).
Plan and execute commercial underwriting and claims programs end to end.
Manage communication and expectations with CIO and QA leadership; align program delivery with strategic goals (including test automation and Gen AI initiatives).
Lead organizational change management for processes, strategies, and tools; own program budgets and risk mitigation.
10+ years PM/Program experience; 15+ years testing experience with strong QA discipline.
Strong stakeholder management and interpersonal communications (verbal/written); ability to engage CIO-level stakeholders.
Business and technical acumen; able to bridge planning with technical delivery; risk and dependency identification.
Location & work type: Hybrid in Charlotte, NC; approx. 4 days/week in client or Cognizant office, with flexible arrangements subject to project needs.
About The Role
A seasoned QA Program Manager with over 15 years of experience in testing and P&C Insurance. The ideal candidate will have strong leadership skills, deep understanding of QA processes, expertise in test planning and strategy, and the ability to manage full project lifecycle, cross-functional teams, and stakeholders ensuring on-time delivery, quality, and alignment with business goals.
In This Role, You Will
Program Planning and Execution – Manage commercial underwriting and Claims programs. Stakeholder and CIO Management – Manage communication and expectations of C- level stakeholders , especially CIO and Quality Engineering and Assurance leadership. Influence and align CIO strategic goals with Program Delivery (Test Automation, Gen AI implementation, Data Strategy). Change Management and Adoption – Lead organizational change management for process, strategies, and tools. Serve as Champion for Transformation and Innovation. Develop and Manage program budgets. Identify Risks, dependencies and mitigation strategies across program components.
Work Model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 4 days a week in a client or Cognizant office in Charlotte, NC. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need To Have To Be Considered
10+ years of Program/Project Management. 15+ years of testing experience with strong understanding of testing methodologies, techniques. At least 3 years of Commercial P&C Claims experience. Proven experience of working with CIOs Strong mix of Business and Technical acumen. Strong stakeholder management skills with solid interpersonal communications including verbal and written communications.
These will help you stand out
Nice to have Duckcreek experience.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.