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HTC Global Services • Jackson, Mississippi, United States
Role & seniority
Stack/tools
Functional, integration, regression, and UAT testing
Test plan/scenario/case/script development
Defect tracking and test execution reporting
Test data setup, test governance, and status/metrics reporting
Optional: test automation execution where approved
Top 3 responsibilities
Develop/maintain UAT and validation artifacts (plans, scenarios, test cases, scripts) for functional and non-functional requirements; execute testing and document results
Coordinate UAT planning, data setup, defect triage/resolution; ensure end-to-end test coverage with client, SI, and SMEs
Produce test execution reports, defect metrics, final test summary; facilitate UAT sessions, pilot testing, and go-live support
Must-have skills
5+ years in large-scale SNAP, TANF, Child Care, and/or Child Support initiatives
Experience with state eligibility systems, policies, SOPs, and benefits processing workflows
Knowledge of federal requirements (FNS, OCSE) related to eligibility system implementations
Hands-on UAT coordination, test case development, execution, and defect management
Understanding of integrated eligibility, case management, and benefits issuance; strong client/stakeholder collaboration; clear English communication
Nice-to-haves
Experience with test automation setup/execution (where approved)
Prior work with government agencies, system integrators, and bu
Job Description
Job Description – UAT & Validation Testing Resources
HTC is seeking experienced testing professionals with 8 to 10 years of experience to support User Acceptance Testing (UAT), validation, functional, integration, and regression testing for client’s modernized Integrated Eligibility (SNAP, TANF, Child Care) and Child Support Enforcement (CSE) platform. The role will focus on ensuring accurate determination, benefit issuance, and case management across federal and state human services programs.
Key Responsibilities
Develop and maintain UAT and validation test plans, test scenarios, test cases, and test scripts for functional and non-functional requirements Execute functional, integration, regression, and UAT testing and document results Support UAT planning, test data setup, defect tracking, triage, and resolution Coordinate with client, System Integrator, and program SMEs to ensure end-to-end test coverage Produce daily and weekly test execution reports, defect metrics, and a final test summary report Facilitate UAT sessions, pilot testing, and statewide go-live support Configure and execute test automation where appropriate and approved by client Participate in status meetings, reviews, and testing governance activities
Required Qualifications ( Must Have)
Minimum 5+ years of experience in large-scale, multi-year SNAP, TANF, Child Care, and Child Support programmatic and technology initiatives Proven experience with state eligibility systems, policies, SOPs, and benefits processing workflows Working knowledge of federal partner requirements (FNS, OCSE) related to eligibility system implementation and approvals Hands-on experience in UAT coordination, test case development, test execution, and defect management Strong understanding of integrated eligibility, case management, and benefits issuance processes Experience collaborating with agency stakeholders, system integrators, and business users Clear verbal and written communication skills in English
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.