Full Description

We are looking for a Software Quality Assurance Manager. This is an on-site, permanent hire position with our client in Raleigh, NC. In this role as a Software Quality Assurance Manager, you will lead and manage resources, define and enhance organizational quality assurance standards, and provide guidance on testing, and quality practices, establishing best practices, creating and enforcing standards, and ensuring adherence across the company product suite. **You must be local and unfortunately no sponsorship or visa transfer is available for this position.

Responsibilities for a Software Quality Assurance Manager

• Lead, mentor, and develop the QA POS team, fostering a culture of collaboration, accountability, and continuous improvement
• Conduct regular one-on-one and team meetings to provide feedback, set expectations, and support career growth
• Define clear performance goals, monitor progress, recognize and address performance issues proactively, and implement strategies to enhance team productivity and engagement, promoting a supportive and results-driven work environment
• Support the recruiting process by conducting interviews and evaluating candidates
• Assist in training the QA team and maintain and enhance the training plans
• Day-to-day management and staffing allocation of QA resources
• Coordinate testing activities, resource planning, and process improvements of the QA department
• Work with Project Managers to ensure adequate QA resources for testing and delivery of customer projects
• Work with the test automation team to implement a process of automated deployments and test automation using Test Complete to increase the efficiency of the QA team
• Apply knowledge of company products as well as all customer variations, work closely with the automation engineer to define which areas of our product should be targeted for automation to assure maximum efficiency
• Plan, manage, and support testing efforts for customer projects
• Manage inbound and outbound shipping of customer lab equipment
• Maintain customer labs and support the office administration and IT teams in managing lab-related requirements, including but not limited to furniture and network infrastructure
• Review and evaluate test plans, applying company’s product expertise and insights
• Maintain strict confidentiality of sensitive information, ensuring compliance with organizational policies and data protection standards
• Work closely with the Director QA on global strategies and preparation of decision templates for team improvements

Required skills and qualification for a Software Quality Assurance Manager

• 8+ years of hands-on experience working as a technical Software QA lead or in a similar role