Full Description

Position: Linguist and Software Quality Assurance

Duration: 11- 12-months contract (Potential to Extend)

Location: Plano ,TX

Pay: $35/hr on W2

Job Description Responsibilities & Key Functions Expand tool utilization to ASR / Bixby to scale and grow MQL TC data sets. Promote engineering on internal platforms. Support and drive NMT improvements; main contributor for Spanish translation quality. Ensure successful execution of multiple projects simultaneously. Continuously improve test coverage, efficiency, and effectiveness by identifying areas for automation and optimization. Apply exceptional problem-solving abilities, debugging, and log analysis skills. Evaluate defects/issues based on market impact and product specifications (technical). Communicate high-priority risk defects/events to middle and upper management. Prioritize and manage multiple projects in a fast-paced environment while communicating quickly with key stakeholders. Maintain up-to-date knowledge of voice quality and market trends. Gather and analyze data from multiple sources; prepare spreadsheets, charts, graphs, and tables; plan and prioritize multiple assignments. Communicate with internal/external teams professionally to build and maintain strong rapport. Determine course of action for task completion with limited instruction. Work on problems of limited scope using standard practices and procedures. Conduct usability testing across platforms to identify friction points and accessibility issues. Design, run, and evaluate prompt-based test scenarios to ensure consistent, high-quality model outputs. Collaborate with UX designers and product managers to validate design assumptions through user-centered QA practices. Create and maintain prompt evaluation frameworks, including edge cases and expected output quality. Report usability bugs and inconsistencies in AI-driven features, including user-impact assessments. Define metrics and standards for prompt performance (coherence, relevance, tone, etc.). Work closely with ML/NLP engineers to provide feedback on model behavior from QA and UX perspectives. Automate prompt validation using internal tools (Gemini Prompt Tool). Support continuous improvement of UX and AI feature integration through data-driven QA practices. Document test cases, user flows, and prompt strategies for internal training and reference. Evaluate model output quality across diverse scenarios and edge cases.

Skills & Qualifications Strong command of language, creativity, and logical reasoning. Strong problem-solving, analytical, communication (verbal/written), organizational, and documentation skills. Ability to solve complex problems involving diverse conditions using creativity and learned concepts. Goal-oriented, urgent, capable of working under pressure, and able to work independently with limited supervision. Fluent English-speaking ability and capability to record audio for product quality improvement. Ability to write code/scripts to execute test data on ASR/Bixby speech and translation models. Intermediate Android experience for developing small apps for testing and proof-of-concepts. Experience in software QA is desirable. Experience in ML/AI systems is desirable. Experience in the Mobile/Telecom industry is desirable. English and Spanish (business proficiency) preferred. Proven experience with QA test plans, manual/automated testing, and defect management. Strong knowledge of product quality management, development processes, and QA lifecycles. Familiarity with LLMs and prompt engineering tools. Familiarity with ML concepts, NLP, and evaluation metrics (BLEU, TER, COMET). Passion for learning and staying updated on evolving technologies. Understanding of how technology influences culture and society. Excellent communication skills.

Ideal Candidate Profile Self-starting and highly motivated. Proactive, able to work with multiple teams across locations. “Can-do” attitude; willing to do what it takes to complete the job. Excellent multi-tasking abilities. Takes responsibility, owns tasks, and drives projects to completion.