Full Description

THIS IS NOT A REAL JOB, DO NOT APPLY! Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR, Lever and Jobvite technologies, and NXTThing RPO services, Employ serves more than 21,000 customers across all industries. For more information, visit us at www.employinc.com. As a Director of Customer Success at Employ, you are the lynchpin in helping our customers reach their goals of hiring the best talent for their needs. Within our Customer Success Management organization, we use a combination of technology, analytics, deep product knowledge, and strong relationship-building skills. This multifaceted approach is designed to swiftly demonstrate the value of our customers' investments. The responsibilities of this team are strategic whether working one-on-one with a customer or using smart pattern-recognition skills to solve problems for multiple customers at once. We are investing heavily in our Customer Success organization to transform everything we do to provide a more community-focused customer experience, increase access to data to make informed and scalable decisions and operate as proactively as possible. As a leader of the CSM function at Employ this year, you will be a core part of that transformation both internally to improve how we work with all our internal stakeholders and with our etc etc

What You’ll Do

Leadership & Team Management

• Lead and mentor a team of CSMs focused on advancing customers’ objectives in talent acquisition.
• Foster a collaborative and high-performance culture within the team, promoting continuous learning and development.
• Set clear goals and objectives for the team, providing regular feedback and performance targets.
• In everything you do, be a strong and clear communicator who across all other departments and operates by taking accountability and ownership.

Customer Success Strategy and Value Acceleration

• Develop and execute a comprehensive scaled customer success strategy that can support multiple product lines.
• Enable and upskill resources to be able deliver against the scaled customer success strategy
• Identify opportunities for digital interventions based on customer maturity and usage, aligning product features with customer goals.
• Introduce and optimize customer programming and resources tied to desired outcomes

Customer Engagement

• Strategically engage with customers across channels (email, community platforms, in-app engagements) to accelerate the value they receive from our solutions.