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Job Description: ServiceNow Tester/Test Lead Exp- Min Experience 4 yrs. Test Lead 5+ years) Develop and execute comprehensive test strategies, plans, and scripts for ServiceNow implementations across ITSM, ITOM, CSM, OMT, Data Imports, Customer Portals, End to End Workflows for customer experience, and custom applications. Lead functional, regression, integration, and UAT testing to ensure platform stability, performance, and compliance with business requirements. Design and automate test cases using ServiceNow Automated Test Framework (ATF) and other automation tools to improve efficiency and accuracy. Collaborate with business analysts, developers, and architects to identify test scenarios, validate requirements, and ensure quality deliverables. Track, document, and report defects while working closely with development teams and project leads to drive timely resolutions. Establish testing best practices, regression test plans, governance models, and continuous improvement initiatives to enhance testing efficiency. Provide guidance and mentorship to junior testers, ensuring adherence to quality standards and best practices. Stay updated on ServiceNow upgrades, new features, and testing methodologies to optimize quality assurance processes. ͏Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team