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Florida State University • Tallahassee, Florida, United States
Salary: $16 / hour
Role & seniority: Test Proctor (OPS/temporary position) at Florida State University; part-time, non-exempt/hourly.
Stack/tools: On-site testing facility operations; camera system, screen monitoring software, traditional proctoring methods; standard office clerical tools; document shredding and handling of secure materials.
Admit testers and manage entry/exit per policies; verify registration, ID, and device status; provide testing materials.
Proctor exams in the testing room; monitor for suspicious activity; escalate concerns to a supervisor.
Perform office administrative tasks; maintain facility cleanliness; handle shredding of sensitive documents; support team on projects as needed.
Age 21+ and not enrolled in undergraduate coursework.
15–25 hours/week, 11am–5pm, Mon–Fri (including finals period); consistent schedule.
Attention to detail, ability to handle secure/confidential information, courteous customer service, professionalism in team setting, ability to work under pressure.
1+ year of customer service.
Experience in college/university setting or with secure materials.
Bachelor’s or associate degree; proficiency with computers.
Florida State University; Testing Center, Office of Digital Learning & Academic Technology.
On-site, part-time, temporary/OPS role; potential overtime during finals (hourly rate starts at $15.00, up to $15.7
Department
Office of Digital Learning & Academic Technology
Responsibilities
The FSU Office of Digital Learning & Academic Technology (ODL) is seeking customer-service-oriented Test Proctors to join our team as we support quality online instruction at Florida State University. We offer a collegial, innovative work environment that’s passionate about excellence, quality, and collaboration. As a Test Proctor, you’ll be part of creating a welcoming, secure experience for our testers. Primary responsibilities include admitting testers in and out of our testing facility, proctoring exams, and office-clerical work. These responsibilities are described below.
Admit testers in and out of the facility.
Upon entrance: Greet testers as they enter the testing lobby. Check the testers’ registration and photo ID. Confirm all devices are turned off. Ensure all unauthorized items are put away. Review any important test-specific policies with the tester. Provide testing materials based on test requirements.
Upon exit: Greet testers as they exit the testing room. Collect any test materials, including scratch paper. Close the test registration. Proctor testers in the testing room. Use camera system, screen monitoring software, and traditional proctoring methods to monitor testers. Pay careful attention to key areas to identify suspicious behavior. Report any concerns to a supervisor who can address sensitive matters. Complete office administrative work. Maintain cleanliness of the facility. Shred used scratch paper, reference sheets, and other sensitive documents. Monitor and respond to personal work emails. During slower periods, assist the team and department with special projects and tasks. Qualifications
Due to NCTA and CLEP test regulations: 21 years of age or older and not doing undergraduate-level coursework at any college or university. Able to regularly work between 15 and 25 hours a week between the hours of 11am and 5pm, Monday-Friday, including during finals week, April 27 – May 1. Able to maintain a consistent work schedule. Able to follow procedures precisely and pay attention to detail. Able to carefully handle secure and confidential information. Able to provide courteous customer service. Able to maintain professionalism in a team-based environment. Able to work effectively under high-stress situations. High school diploma or equivalent.
Preferred Qualifications
Able to work 10 additional hours or more during finals week, April 27 – May 1. See the “Considerations” section below for details. Bachelor’s degree (BA/BS) or associate’s degree (AA/AS). 1 year or more of customer service experience. Student or work experience in a college or university setting. Experience working with secure and confidential materials or information. Proficiency using computers.
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
Anticipated Salary Range
This position starts at $15.00 an hour and can earn up to $15.75 per hour. Increases may be granted for strong job performance. This position is eligible to earn overtime pay of time-and-a-half (1.5 times the normal pay rate) when working 40 or more hours in one pay week. Vacation and sick leave are not included with this position. However, staff working in this position may be eligible to receive health insurance benefits, special FSU discounts, and are automatically enrolled in the 401(a) FICA Alternative Plan.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations
This is an OPS/temporary job.
Based on the duties, this position may require completion of a criminal history background check.
Training is provided on-the-job and typically takes two weeks to complete.
The Testing Center is open for testing between 8: 00am and 5:00pm, Monday through Friday. During finals week, April 27 - May 1, the Testing Center will be open 8:00am to 8:00pm, Monday through Friday.
This position is being advertised until April 15. Applications will be reviewed throughout the semester as departmental needs arise. Qualified candidates will be contacted via email when a need arises, and interviews must be scheduled in advance (no walk-ins).
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.