Role & seniority: ServiceNow Workflow Automation Engineer (hands-on, mid-to-senior level)

Stack/tools

ServiceNow platform; Flow Designer; Client Scripts; Business Rules; UI Policies; Catalog Items & Record Producers; Notifications
Integrations: REST, SOAP, IntegrationHub, MID Server; OAuth, API usage
ITSM modules: Incident, Request, Service Catalog, Knowledge, Change
Practices: update set management, dev-test-prod migration, configuration governance

Top 3 responsibilities

Configure ServiceNow modules and build forms, workflows, business rules, client scripts, UI policies, and automations per requirements
Develop and support integrations between ServiceNow and other systems; troubleshoot platform issues; participate in testing cycles (UAT/SIT)
Create/maintain technical documentation, configuration records, platform standards; own assigned modules for quality and continuous improvement

Must-have skills

Strong hands-on ServiceNow configuration/implementation experience
Proficiency with core ITSM modules (Incident, Request, Service Catalog, Knowledge, Change)
Design/build experience: Flow Designer workflows; Business Rules; Client Scripts; UI Policies; Notifications; Catalog Items & Record Producers
Automation experience (Flow Designer, IntegrationHub; Orchestration preferred); translate functional requirements into technical configurations
Troubleshooting, debugging, problem-solving; independent work and ownership of mod

Full Description

We are seeking a ServiceNow Workflow Automation Engineer who will be responsible for the hands‑on configuration, technical build, and automation development within the ServiceNow platform. This role will translate business and technical requirements into forms, workflows, business rules, automations, and integrations that support core county operations. You will work closely with internal teams, stakeholders, and implementation partners to ensure that solutions are scalable, maintainable, and aligned with platform best practices. Key Responsibilities Configure ServiceNow modules based on defined business and technical requirements Build and maintain forms, workflows, business rules, client scripts, UI policies, and automation Develop and support integrations between ServiceNow and other county systems (REST, SOAP, IntegrationHub, MID Server) Troubleshoot platform issues, perform root‑cause analysis, and contribute to testing cycles (UAT/SIT) Create and maintain technical documentation, configuration records, and platform standards Partner with the implementation team to validate technical feasibility, recommend best practices, and support release planning Own assigned modules and configuration areas, ensuring quality, stability, and continuous improvement Must‑Have Skills Strong hands‑on experience with ServiceNow configuration and implementation

Working knowledge of core ITSM modules: Incident, Request, Service Catalog, Knowledge, Change

Experience designing and building

Flow Designer workflows
Business Rules, Client Scripts, UI Policies, Notifications
Catalog Items & Record Producers
Experience with automation (Flow Designer, IntegrationHub, Orchestration preferred)
Ability to translate functional requirements into technical configurations
Strong troubleshooting, debugging, and problem‑solving skills
Ability to work independently and take ownership of assigned modules/features
Preferred Qualifications
Experience with ServiceNow integrations (REST, SOAP, MID Server, OAuth, APIs)
Familiarity with ITIL processes and ITSM best practices
Experience working with government or enterprise‑scale ServiceNow environments
Understanding of update set management, dev‑test‑prod migration, and configuration governance
ServiceNow certifications (e.g., CSA, CAD, CIS‑ITSM, CIS‑Workflow, or CIC IntegrationHub)