Full Description

Company Description Oetiker provides customers with the peace of mind that their mission-critical components are reliably connected. We are a global leader in high-end connecting solutions for the vehicle industry and for high-value applications in industrial segments. Our expertise in high-quality clamps, rings, straps and quick-connectors ranges from powertrain and drivetrain applications to medical applications. We offer engineering, prototyping and testing support to quickly create comprehensive solutions for overcoming clamping and connecting challenges. With 1800+ employees in more than 30 countries and over 75 years of experience, we are the trusted, global, long-term partner for the world’s leading OEMs. Job Description Position Summary Represents the interests of Oetiker from a Quality point of view within Oetiker Japan Co. Ltd (OEJ). Provides the interface at local and Oetiker site management level with the customer with the goal of meeting Oetiker and customer Quality requirements.

Essential Functions

Customer Quality Interface

• Serve as the primary quality contact for Japan customers, representing Oetiker’s quality interests, understanding customer needs, and ensuring transparent communication of performance and requirements.

Project & PPAP Management

• Support sales in customer projects, implement customer-specific quality requirements, and manage PPAP timelines, milestones, approvals, and related action plans with factories.

Issue Resolution & Claims Management

• Track customer claims, coordinate sorting activities, conduct warranty analysis, and ensure systematic reporting and follow‑up.

Cross‑Functional Coordination

• Facilitate communication between customers, OEJ, and global Oetiker locations; engage management when escalation or support is needed.

Quality Systems & Compliance

• Maintain quality management systems (e.g., B&W), prepare and support customer audits, and ensure alignment with customer and internal quality standards.

Training & Support

• Provide quality-related training to OEJ teams and support continuous improvement activities.

Timeline & Communication Management

• Independently coordinate and monitor all relevant project and quality timelines, and collaborate closely with the OEJ Sales team on customer communication.
• Qualifications
• Knowledge, Skills, Abilities
• Strong knowledge of IATF 16949 and automotive quality systems.
• Proficient in AIAG Core Tools (APQP, PPAP, FMEA, MSA, SPC).
• Skilled in 8D problem solving and 5Why analysis.
• Excellent communication and teamwork skills.
• Logical thinking, strong analytical ability, and structured problem-solving mindset.