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Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies. Responsibilities: Customer Advocate: Serve as the main point of contact for customers on all quality issues, building strong relationships based on trust and responsiveness. Complaint Management: Manage the end-to-end customer complaint process using structured problem-solving methodologies (e.g., 8D, 5-Why, PDCA-FTA, Ishikawa diagrams). Root Cause Analysis: Lead and coordinate cross-functional teams (including Engineering, Production, and Supply Chain) to investigate the root causes of customer-reported defects and field failures. Corrective & Preventive Actions (CAPA): Develop, implement, and validate the effectiveness of corrective and preventive actions to address root causes and prevent issue recurrence. Customer Communication: Professionally communicate investigation findings, containment plans, and long-term corrective actions to customers through formal reports and presentations. Performance Monitoring: Track and report on key customer quality metrics, such as Parts Per Million (PPM), complaint response time, and warranty claim rates. Analyze data to identify emerging trends. On-Site Support: Participate in and lead customer visits, on-site audits, and regular quality review meetings to ensure alignment and foster a collaborative partnership. NPI Support: Collaborate with project teams during New Product Introduction (NPI) to ensure all customer-specific quality requirements (CSRs) are understood and integrated into the manufacturing process. Continuous Improvement: Champion a culture of continuous improvement and customer focus throughout the organization, using customer feedback and data to drive internal process enhancements. Requirements: Education: Bachelor’s degree in Mechanical, Electrical, Industrial Engineering, or a related technical field. Experience: 3-5 years of experience in a quality engineering role within a manufacturing environment (e.g., automotive, electronics, aerospace, medical devices). Customer-Facing Experience: Proven experience acting as a direct point of contact for external customers on technical and quality-related issues. Problem-Solving Skills: Demonstrated proficiency in structured problem-solving methodologies (8D, 5-Why, Fishbone, PDCA-FTA etc.). Core Quality Tools: Strong knowledge of core quality tools such as APQP, PPAP, FMEA, SPC, and MSA. Communication Skills: Excellent written and verbal communication skills, with the ability to present complex technical information clearly and concisely to diverse audiences. Interpersonal Skills: Strong ability to lead, influence, and collaborate effectively within cross-functional teams without direct authority. Analytical Skills: Proficient in data analysis and data-driven decision-making. Experience working within an IATF 16949 certified environment is desirable. Certified IATF and VDA Auditor (desirable). Lean Six Sigma Green Belt or Black Belt certification. Experience using statistical analysis software (e.g., Minitab). Familiarity with customer-specific quality portals and systems (e.g. BMW, Mercedes). Job: Quality - Operations Operational Organization: Production Schedule: Full time Employee Status: Regular Job Type: Permanent contract Job Posting Date: 2025-11-12 Join Us ! Being part of our team, you will join: - one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development - a multi-cultural environment that values diversity and international collaboration - more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth - a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development More information on Valeo: Valeo is a global tech company, designing breakthrough solutions to reinvent the mobility industry. We are leader on our businesses, and recognized as one of the largest innovative companies. We offer a large number of job opportunities that are as diverse as they are rewarding. Whether you are a student seeking an internship, a recent graduate, or an experienced professional, you will find an interesting opportunity at Valeo for you! More information on Join Valeo! As part of a global community of passionate people, you will grow and thrive, setting the trend through advanced technologies, for greener, safer, and smarter mobility. All our employees are gathered around our common culture and have everyday the opportunity to #Dare.Care.Share