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Prometric • Lexington, Kentucky, United States
Salary: 12 Pa
Role & seniority: Test Center Administrator (entry-level to mid), reports to Test Center Manager.
Stack/tools: Windows-based PCs; MS Office (Outlook, Explorer); standard test-center hardware; candidate verification and monitoring tools; hand-held security wand as part of policy enforcement.
Greet examinees, verify identification, and ensure a fair testing experience.
Monitor exams, enforce center policies, and safeguard exam integrity.
Maintain secure environment and materials; address candidate issues with urgency; document/report incidents.
1+ year in customer service (in-person); strong communication and professional interaction with candidates and staff.
Ability to multitask, write clear reports, and operate Windows-based software.
Physical ability to lift up to 40 pounds, move through test room regularly, and comply with safety protocols.
College coursework or degree; prior experience in fast-paced, in-person service roles.
Location & work type: Lexington, KY; full-time; schedule varies (Mon–Sat 7am–6pm; Saturday availability required; occasional evenings; two-week scheduling notice).
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Test Center Administrator
REPORTS TO: Test Center Manager
DEPARTMENT: Test Center
LOCATION: Lexington, KY
TEST CENTER ADDRESS: 2573 Richmond Road Ste.195 Please complete this brief questionnaire What To Expect On First Day(VIDEO)
PERKS for employees hired for 20+ hours: (DO NOT EDIT) 12 Paid Holidays Off annually based on work schedule and start date No selling or quotas Office setting environment No inventory, stocking, floor moves or overnight shifts! Paid training Sick time prorated based on start date 401K Employee Assistance Program Vision FSA
Include these PERKS for employees hired for Full Time: (DO NOT EDIT) Legal Vacation
Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours. Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling. Schedules are available 2 weeks in advance.