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Hctx • Houston, Texas, United States
Role & seniority: Quality Assurance Analyst (mid-level) within the Community Health and Violence Prevention Services Division.
Stack/tools: Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook); data management and reporting; records review and data quality checks.
Monitor adherence to community- and hospital-violence intervention programs, ensuring trauma-informed care, protocols, and policies are followed.
Conduct records review and audit program data for accuracy; analyze data to identify trends and gaps.
Generate stakeholder reports, provide insights for program improvements, and collaborate with internal/external partners to align analyses with agency goals.
Bachelor’s degree in Public Health, Education, Social/Behavioral Sciences, or related field
1+ year in program evaluation, compliance, data management/QA, or violence prevention
Proficiency in MS Office; strong written and verbal communication
Ability to maintain confidentiality and work with diverse teams
Valid Texas Driver’s License (upon hire); ability to use personal mobile device for MFA
Nice-to-haves: experience in statistical analysis and data visualization
Location & work type: Harris County Public Health, Community Health & Violence Prevention Division, 1111 Fannin St, Houston, TX 77002; full-time, Monday–Friday 8:00 am–5:00 pm (office-based with potential community engagement; may involve meetings and events
Position Description
If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.
Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
The Community Health and Violence Prevention Services Division Quality Assurance Analyst ensures RISE (Relentless Interrupters Serving Everyone) effectively reduces violence by monitoring data, evaluating interventions (i.e. street outreach, community- and hospital-violence intervention), checking service quality, and reporting on outcomes, focusing on data integrity, participant tracking, and compliance with policies and procedures, and best practices for community-centered, public safety strategies.
Monitor adherence to community- and hospital-violence intervention programs' best practices, such as trauma-informed care, conflict mediation protocols, evidence-based strategies, and ensure adherence to program protocols, policies and procedures (e.g., outreach, referrals) to assess effectiveness. Conduct records review, audit program data for accuracy (e.g., meaningful relationships, participant engagement, prevention of potential violent incidents). Analyze data on program effectiveness, evaluate service delivery, identify trends, gaps in resources and/or outreach, and provide feedback for continuous improvement, potentially using quantitative/qualitative methods. Generate reports for stakeholders (e.g., management, county officials, community partners) on program impact, performance and outcomes. Use insights from data and evaluations to recommend program enhancements, new strategies, and resource allocation. Build and maintain relationships with internal and external stakeholders to ensure analyses are aligned with agency requirements, including working closely with the Office of Planning and Innovation on strategy and planning, and evaluation and performance management. Acts as a liaison and assists with any violence intervention collaboration needs from the Community Health and Violence Prevention Services Division, as needed.
Harris County is an Equal Opportunity Employer
https: //hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
Requirements
Bachelor’s degree in Public Health, Education, Social or Behavioral Sciences or other Related Field from an accredited college/university
At least one (1) year of experience in Program Evaluation, Compliance, Data Management, Quality Assurance and Control, and/or Violence Prevention Strategies
Valid Texas Driver's License (upon hire)
Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) Excellent communication skills (verbal & written) Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment Ability to maintain confidentiality when dealing with sensitive information Ability to work well with public and staff members Must use your personal mobile device for our Multifactor Authentication process
Organizational Leadership
Understands the organizational mission Understands ethics and public good; is concerned with public trust Demonstrates respect for the opinions and beliefs of others
Collaboration
Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission Demonstrates a sense of responsibility for the success of the group Collaborates with others to improve quality and address needs
Innovation
Ability to adapt to change
Interpersonal Abilities/Personal Characteristics
Treats others with courtesy, sensitivity, and respect Behaves in an honest, fair, and ethical manner Assesses and recognizes own strengths and weaknesses Uses sound judgment Self-motivated Organizes and maintains work environment to allow for maximum productivity
Communication
Communicates clearly and effectively, both orally and in writing
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications .
Preferences
Experience in statistical analysis, data visualization
General Information
This is a full-time position. Monday through Friday, from 8 am to 5 pm, depending on division and department needs including community engagement events.
This position is primarily office-based, offering a professional and collaborative workspace utilizing technology to support daily tasks, including computers, phones, and software applications. While much of the work is desk-based, the role may also involve meetings, video conferences, and in-person interactions with colleagues or clients.
Must be able to lift up to 50 lbs. Must be able to sit, bend and stand for extended periods of time.
Harris County Public Health: Community Health & Violence Prevention Division - 1111 Fannin St. Houston, Texas. 77002.
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.