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Lloyds Banking Group • Hyderabad, Telangana, India
Role & seniority: Quality Engineer (ServiceNow), mid-senior level (3–7 years)
Stack/tools: ServiceNow platform (GRC, ITBM, ITSM, CMDB, Integrations), Service Catalog Integration Hub, Flow Designer, Automated Test Framework (ATF)
Define test coverage/scope from acceptance criteria; conduct robust automation and exploratory testing
Test and validate success criteria in an Agile environment, collaborating with Technical Squad Leads, Scrum Teams, and Product Owners
Create and maintain test design, test plans, and test strategies; evaluate constraints, risks, and dependencies
3+ years as a ServiceNow tester; experience testing multiple ServiceNow modules (GRC, ITBM, ITSM, CMDB, Integrations)
Proficiency with ATF and automation testing
Strong test case design/planning, and written/verbal communication; analytical/problem-solving aptitude
Familiarity with Workflows across modules; deeper integration knowledge; experience within a ServiceNow Center of Excellence or similar
Location & work type: Hyderabad, India; full-time role with hybrid/flexible working options
End Date Monday 30 March 2026 We Support Flexible Working – Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Define the test coverage and scope based on acceptance criteria to undertake robust testing (Automation & Exploratory). The QE is part of a multi skilled feature team, collaborating to ensure quality & customer requirements are met when developing products Job Description Title: Quality Engineer(ServiceNow) Experience: 3-7years Role Type: Fulltime Job Location: Hyderabad. Work for Lloyds Technology Centre who are part of Lloyds Banking Group, the UK's largest digital bank, where you’ll make a genuine difference, be able to develop yourself and be part of a culture where everyone's contribution is recognized. Opportunity to be a part of a mission; shaping finance as a force for good - Lloyds Banking Group’s mission is to create a sustainable and inclusive future for people and businesses, shaping finance as a force for good. We, at Lloyds Technology Centre, play a key part in delivering this*. We are also guided by our values in shaping the way we work and how we make decisions. This creates an environment where colleagues love to work and can make a positive impact. Range of exclusive benefits and rewards - We value your contributions and will ensure that your total reward experience reflects the expertise you bring and impact you create. We also strive to provide a holistic proposition that meets your wellbeing needs. Our total reward practices help us create an ecosystem where you can thrive, ensuring your essential needs are met so you can focus on your personal growth and future success. Career elevating opportunities - At Lloyds Technology Centre, you will be empowered to take charge of your career journey through personalized career mentorship from experienced mentors, leadership development programs, and stretch assignments. You will be able to access opportunities for continuous learning and exposure to new experiences through job shadowing and cross-functional collaboration on projects. Future skill building opportunities – Being part of Lloyds Banking Group, who are known for their market leading practices in learning and development, Lloyds Technology Centre is committed to help you achieve your personal and professional aspirations. You will have access to role specific learning pathways & training, targeted accelerated development programs and professional certifications & qualifications. Inclusive and diverse workplace - At Lloyds Technology Centre, you will be part of an inclusive workplace where everyone feels valued, respected, and empowered. We embrace and celebrate diversity at every level of our workforce, valuing and respecting you for your unique identity. What you’ll be doing? Here in the ServiceNow Centre of Excellence and Innovation, we are on a mission to transform Lloyds Banking Group. To realise this, we need a shift towards new approaches in developing the processes, systems and applications that underpin the Bank. We are achieving this by exploiting the capability of ServiceNow, an industry leading tool in automating colleagues’ experiences to enhance customer outcomes. Since the implementation of ServiceNow in 2018, we have delivered immense value through the platform, now hosting over 50 business processes spanning Risk, ITSM, Cyber, Change and Customer Payments…and we are just getting started. We are recruiting for a Tester who will work in a highly collaborative / Agile environment. Working hand in hand with Technical Squad Leads, Scrum Teams and Product Owners to test and validate success criteria delivered through Agile development. What you’ll need: 3+ years of experience working on the ServiceNow platform as a tester. Experience in testing various modules within ServiceNow (e.g. GRC, ITBM, ITSM, CMDB, Integrations) Testing experience on Service Catalog Integration Hub and Flow Designer and general integration Knowledge of workflows in various modules. Knowledge of creating and maintaining tests within the automated test framework (ATF). Ability to create Test Case Design, Test Planning and Test Strategies. Excellent written and verbal communication skills. Demonstrate strong ability to evaluate constraints, risks and dependencies. Analytical mindset and problem-solving aptitude. About working for Lloyds Technology Centre: Our new technology centre in Hyderabad will be home to highly skilled technology and data specialists who will be driving our transformation and delivering great outcomes for Lloyds Banking Group’s customers. Our office is situated in a sought-after location that features easy transport links and excellent facilities, all aimed at enabling you to achieve a great work-life balance. Working with us means being part of our aspirational and transformative journey of redefining the fintech landscape, while building an organisation that welcomes all. We’re committed to providing an exceptional employee experience through our policies, practices, and development opportunities to support you in achieving your potential. This is a once in a career opportunity to shape your future and help us make our mark in India. Are you ready to help shape your future, as well as ours? Join us and grow with purpose. We're Lloyds Technology Centre*, a tech and data company located in Hyderabad, India. We're part of Lloyds Banking Group, a leading provider of financial services in the UK and the UK's largest digital bank, with more than 27 million customers. We're changing financial services, and we want you to join us. With market-leading people practices and great opportunities for career and skills growth, we are committed to creating an exceptional colleague experience that is welcoming for all. Join us! *Lloyds Technology Centre does not offer financial services in India. Should you wish to contact us for any reason, please email us at: For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.