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Prometric • Washington, District of Columbia, United States
Role & seniority: Test Center Administrator (entry to mid level), reports to Test Center Manager; on-site customer-facing role within Prometric’s Test Center department.
Stack/tools: Windows-based PCs; MS Office (Outlook, Explorer); test-center security tools (wands, fingerprint capture where applicable); standard reporting tools for incident/log notes.
Greet examinees, verify identification, and ensure fair, comfortable testing experience.
Monitor exams, enforce policies, perform security checks, and safeguard center integrity.
Address candidate issues with urgency, maintain secure environment/materials, and report incidents outside guidelines.
High school diploma or equivalent; 18+ years old; 1+ year of in-person customer service.
Professional communication, accurate reporting, multi-tasking.
Ability to lift up to 40 pounds and move through test room frequently; comfortable with extended periods at a workstation.
College experience; familiarity with Windows-based software beyond basic user level.
Location & work type: Washington, DC (1629 K St NW #950); part-time, 20 hours/week (schedules vary, Saturday availability required; potential evenings; two-week advance scheduling). On-site position with no overnight shifts.
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Test Center Administrator
REPORTS TO: Test Center Manager
DEPARTMENT: Test Center
LOCATION: Washington, DC
TEST CENTER ADDRESS: 1629 K St NW #950 Please complete this brief questionnaire What To Expect On First Day(VIDEO)
PERKS for employees hired for 20+ hours: (DO NOT EDIT) 12 Paid Holidays Off annually based on work schedule and start date No selling or quotas Office setting environment No inventory, stocking, floor moves or overnight shifts! Paid training Sick time prorated based on start date 401K Employee Assistance Program Vision FSA
Include these PERKS for employees hired for Full Time: (DO NOT EDIT) Legal Vacation
Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours. Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling. This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed. Schedules are available 2 weeks in advance.