Role & seniority: Senior/Lead QA/Test Manager responsible for end-to-end testing across retail and corporate systems.

Stack/tools: In-house test labs supporting retail terminal network; automation and performance testing; AI-driven testing techniques; stakeholder/vendor coordination.

Top 3 responsibilities

Own and deliver end-to-end test strategy for retail and corporate systems.
Lead test activities across internal teams and external partners; ensure early QA involvement.
Track test progress and quality KPIs; transform data into insight and action; build and mentor a QA team.

Must-have skills

Proven test management across retail and business systems
Deep experience across the software testing lifecycle (automation and performance)
Strong KPI forecasting, stakeholder management, and vendor coordination
Ability to perform under pressure with delivery focus
Prior team leadership with collaborative, inclusive style

Nice-to-haves

Experience introducing new testing approaches/tools (AI-driven techniques)
Experience building/maintaining in-house test labs
Experience driving cross-functional collaboration and stakeholder trust

Location & work type: Not specified in the provided text; implied UK context from the service transformation. (No explicit remote/on-site/hybrid designation given.)

Full Description

Join a business that’s transforming one of the UK’s most iconic services. This is a high-impact role at the heart of a major technology transformation — helping ensure complex systems work seamlessly, securely, and at scale.

What You’ll Be Doing

Owning and delivering the end-to-end test strategy for retail and corporate systems
Leading test activities across internal teams and external partners, ensuring early and effective QA involvement
Managing and maintaining in-house test labs supporting the retail terminal network
Tracking test progress and quality KPIs — turning data into insight and action
Introducing new testing approaches, tools and innovations (including AI-driven techniques)
Building, leading and mentoring a high-performing QA team
Championing collaboration across functions and fostering trusted relationships with stakeholders

Main Skills Needed

Proven experience in test management across retail and business systems
Solid grasp of software testing across the lifecycle — including automation and performance testing
Strong understanding of quality KPIs and how to forecast trends
Excellent stakeholder management and vendor coordination skills
Confidence under pressure and a clear focus on delivery
Team leadership experience, with a collaborative and inclusive style

What’s in It for You

Be part of a once-in-a-generation transformation
Work with forward-thinking teams and cutting-edge tech
Lead meaningful work that helps fund good causes
Inclusive culture where your voice counts and your growth matters
A role that blends challenge, purpose, and career progression

Careers move fast. Let’s make sure yours is heading the right way. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Retail & Corporate Test Manager