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Capgemini • Kuala Lumpur, Kuala Lumpur, Malaysia
Role & seniority: QA Analyst / Tester (4–8 years) focused on insurance/claims operations
Stack/tools: Manual testing; test management tools (JIRA, ALM, Azure DevOps); cross-functional collaboration
Execute manual test cases for claims and insurance modules across business scenarios; validate end-to-end workflows
Document test results, track defects, and coordinate with tech teams for resolution
Participate in UAT cycles, lead result walkthroughs with users, and ensure readiness for production deployments
Strong knowledge of insurance claims lifecycle, regulations, and operational workflows
Hands-on experience writing/executing test cases, test planning, and defect management
Ability to perform system integration testing and provide UAT support
Proficiency with test management tools (JIRA, ALM, Azure DevOps)
Strong analytical, documentation, and communication skills
Ability to work independently and in cross-functional teams
Familiarity with insurance regulatory guidelines and ongoing claims process improvements
Experience in end-to-end testing across product, technology, QA, and business operations
Location & work type: Location and work type not specified in the provided text
Work closely with business teams to know insurance and claims workflows guidelines and operational processes Review functional and nonfunctional requirements for clear and traceable test cases Execute manual test cases for claims and insurance modules ensuring all business scenarios are validated Document test results track defects and collaborate with tech teams for resolution Participate in UAT cycles and ensure readiness for production deployments Conduct test result walkthroughs with users explaining findings variances and system behaviors Collaborate with product technology QA and business operations teams to ensure high quality deliverables Provide timely updates on test progress risks and dependencies Facilitate user discussions clarifying requirements and formalizing business expectations
Requirement 4-8 years of experience in insurance or claims operations Strong working knowledge of insurance claims lifecycle regulations and operational workflows Hands on experience in writing and executing test cases test planning and defect management Ability to perform system integration test and UAT support Proficiency with test management tools eg JIRA ALM Azure DevOps Strong analytical documentation and communication skills Ability to work both independently and in a cross functional team environment