Full Description

Job Description

Must Have Technical/Functional Skills

Lead workshops to understand customer’s business imperatives, technology landscape and transformation priorities. Lead ServiceNow implementation and digital transformation journeys for ITSM, ITOM, FSM, Data Migrations, catalog forms Interfacing implementation teams, explaining customer requirements, to ensure a successful transition and delivery execution. Experience in ITSM, ITOM, FSM, Data Migrations, catalog forms. Experience leading large scale implementation and transformation programs is preferable. Experience in Advisory, Consulting, and Solutioning HRSD, WSD and S2P is preferred. Experience in collaborating with multiple stakeholders from within the organization, customers as well as partners. Perform framework driven assessment to benchmark customer’s maturity levels across specific domains & functions. Consult clients on improving employee experience, HR Agent experience, optimizing workflows, and simplifying HR Service Delivery. Map customers’ business problems to ServiceNow solutions. Present a PoV to customers on how to leverage the platform to address business priorities. Prepare business case for ServiceNow driven transformation. Craft a solution roadmap aligned with customer’s business and technology strategy Expertise ServiceNow deployments, ITSM, ITOM, FSM, Data Migrations, catalog forms , consolidations, upgrades, integration with other third-party systems, Orchestration. Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform. Develop a design aligned with the Architecture and technical requirements. Work with Architect and customers for the technical requirements, document them, play back and baseline. Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams.

Roles & Responsibilities

Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements.

Evolve business solutions, articulate as appropriate to client audiences. Actively engages in Governance call, allowing to grasp the initial user requests' requirements effectively. Collaborates with both internal and external stakeholders to enhance the story with relevant details, ensuring that the requirements are communicated in a clear and understandable manner for developers, thereby enhancing their productivity. Closely collaborates with team leads and architects to facilitate the creation and documentation of appropriate solutions within the story. Work alongside leaders to maintain awareness of the customer experience team's progress and achievements. Diligently tracks all the stories that need to be delivered within a given timeframe. Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements. Experience defining and documenting governance processes and procedures and ensuring that the processes are followed