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Prometric • Raleigh, North Carolina, United States
Salary: 12 Pa
Role & seniority: Test Center Administrator (entry-to-mid level), reports to Test Center Manager, part of the Test Center department.
Stack/tools: Microsoft Windows-based programs (MS Office, Outlook, Explorer); exam security tools (wand scans, fingerprint scanning if applicable); basic lab/office equipment handling; standard test center IT & monitoring setup.
Enforce test center policies and procedures; verify candidate IDs; monitor exams to ensure integrity.
Greet examinees, perform security checks, and safeguard the testing environment and materials.
Continuously monitor candidates during exams; document issues and resolve them with urgency; maintain fair and comfortable testing experience.
High school diploma or equivalent; 18+ years old; minimum 1 year of in-person customer service.
Professional written and verbal communication; ability to write accurate reports.
Ability to multitask, handle small tools, and assist with equipment setup/packing.
Proficient with Windows-based software (MS Office, Outlook); able to follow procedures precisely.
Physical ability to lift up to 40 pounds and move around the testing room; travel between rooms as needed.
College experience.
Prior experience in testing centers, retail, hospitality, or similar customer-facing roles.
Location & work type: Raleigh, NC; Full-time position (scheduled 30 hours/week minimum, with potential fo
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Test Center Administrator
REPORTS TO: Test Center Manager
DEPARTMENT: Test Center
LOCATION: Raleigh, NC
TEST CENTER ADDRESS: 3200 Spring Forest Rd Suite 212 Raleigh NC Please complete this brief questionnaire What To Expect On First Day(VIDEO)
PERKS for employees hired for 20+ hours: (DO NOT EDIT) 12 Paid Holidays Off annually based on work schedule and start date No selling or quotas Office setting environment No inventory, stocking, floor moves or overnight shifts! Paid training Sick time prorated based on start date 401K Employee Assistance Program Vision FSA
Include these PERKS for employees hired for Full Time: (DO NOT EDIT) Legal Vacation
Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours. Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling. This is strictly a Full-time position and will remain as such, 30 hours per week, with an expectation to work more hours if needed. Schedules are available 2 weeks in advance.